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Delivery

At Sustuu.com we use either Royal Mail or DHL Express Parcel Service for all our deliveries and we aim to dispatch all completed orders received before 4pm on the same day, (Monday to Friday).

Within the UK, for our standard Free delivery service your order will be sent by Royal Mail 1st Class Delivery or by courier and a signature may be required upon delivery.

International orders will be sent using either Royal Mail International Signed For or DHL Worldwide Express International Courier Service and the delivery time does vary from country to country depending on each countries own postal service.

Please be advised that where a Next Day delivery is specified or offered, this only applies to standard 'Working Days'.

We have no postal collections on a Saturday, therefore any orders placed with us on a Saturday will not be dispatched until Monday.

See Delivery Info for details.

Returns

We hope you will be delighted with your purchase from Sustuu.com. However, should you wish to return anything bought from us, we will be happy to issue a full refund or exchange.

Returns should be made within 14 days of purchase.

Email us using the contact form with the following information:

Please include:

• Invoice number
• item description
• the reason for the return and whether you'd like a refund or a replacement.

We'll email you back with instructions for returning the item(s) Alternatively, call us on 0203 0111 888.

Please see below for products excluded from this returns policy.

Normally we'll refund the original debit, credit or charge card used to purchase.

Condition of Returns

It's important that returned items and their packaging are in the best possible condition, so please take reasonable care of them.

Products We're Unable to Cancel, Refund or Exchange

Unless faulty or not as described, we cannot cancel orders, refund or offer an exchange on: Special orders, personalised or made-to-measure products, perishable goods, flares or other hazardous goods, CDs, DVDs, tapes or other recording media, software (including mapping software or disks) or video.

We're unable to accept cancellations for these products once ordered.

This does not affect your statutory rights.

Buying Large or Long Goods or Hazardous Products

Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) as well as the proposed location before you order large items to enable us to deliver your order successfully.

For full details please see our Delivery and Returns page.

About Us

Sustuu.com is the authorised and approved online outlet for major watch & sports brands and electricals. You'll also find a selection of outdoor gear and accessories too from some of our brands.

We specialise in supplying past season and end of line GENUINE products at UNBEATABLE prices. All our stock is supplied to us directly from the brands themselves or their distributors so we can guarantee you authentic genuine items with savings of up to 70% off the original RRP. At present our brand portfolio amongst others includes Casio, Garmin, Omron, Polar, Suunto, TomTom & Timex, however we are always adding new brands to our site, brands we believe that have a strong heritage and a clear message to deliver.

It's our wish that you to come back again and again, therefore it is always our aim to keep the quality of our service to you as HIGH as possible and our prices LOW.

Through creating what we believe to be a simple, efficient purchasing experience with secure payment methods and choices for delivery, our customers the world over have developed faith in us with many choosing to shop with us on a regular basis.

We are never afraid to listen either, feedback from our customers is essential for us to continue to strive to provide you with the best purchasing experience available.

We are also able offer frequent great promotions only available to those who have signed up directly for our regular newsletter so it pays for you to sign up, don't delay - SIGN UP TODAY!

Our Sales Lines are open from 9am - 6pm Monday to Friday, so if you've got any queries
pick up the phone and call us: 0203 0111 888
Alternatively you can contact us via email using our contact form.